The Castle Hotel - Sutton Hotel Collection
, Windsor, SL4 1ER -
Up to
400 guests
Internal Catering
allowed
Host extraordinary events, memorable private dinners, share strategy, and bring business to life in the heart of Windsor at The Castle Hotel. Offering a dedicated conference centre with a breakout area and 10 flexible, modern meeting rooms ranging from 2 to 400 delegates including the largest ballroom in Windsor, The Windsor and Georgian Suite. If you are looking for a wow factor for your event, then look no further.
Having gained both the Green Tourism Gold and Green Meetings Gold awards, sustainability is a key focus with a green meetings package offered as standard. Centrally located in Windsor, the hotel is easily accessible and is less than 10 miles from Heathrow Airport. It benefits from being just five-minutes from junction 6 of the M6 and is a short walk from the train station with connections into central London in under an hour. Delegates also benefit from onsite car parking, including EV charging points.
The hotel offers delegates 108 boutique bedrooms all offering a range of amenities including eco-friendly toiletries from 100 Acres, bath robes, slippers, and complimentary water to ensure delegates have a good night’s sleep. Delegates can unwind in Leaf restaurant which offers a wide range of mouth-watering dishes from comforting classics to light bites to suit all dietary requirements including vegetarian, vegan and gluten free choices.
Now is the time to get your Christmas party plans arranged. Gather your colleagues and friends for one of our shared Christmas parties on selected nights in December. Or celebrate a successful year with a private Christmas bash in the grand ballroom or Balmoral suite, complete with festive menus, dazzling decorations, and a dedicated events team to make your event truly unforgettable.
Capacity & layout
Standing
up to 400
Dining
up to 300
Theatre
up to 400
Boardroom
up to 50
Cabaret
up to 170
Classroom
up to 150
Catering & drinks
Catering arrangements
Refreshments
Alcohol
Amenities
Air conditioning
Natural light
Table / chairs included
Whiteboards
Premises parking
Overnight accommodation
Breakout rooms
Disabled access
Lectern
Stage
Tea
Heating
Telephone
Print/Scan/Copy
Outdoor / Garden / Beach
Audio & visual
TV screen
WiFi
Flipchart
Space rules
Allowed events
Wedding ceremony licence
Licensed for alcohol
Cancellation policy
100% refundable 365 days before the event 50% refundable 180 days before the event 20% refundable 60 days before the event 10% refundable 30 days before the event
Location
Reviews
Joanne Talbot
July 2024Fantastic Hotel! Great team who can’t do enough for you. Beautiful bedrooms and super clean modern bathrooms. Complimentary extras such as fresh milk, soft drinks etc. All very well equipped. Beautiful appointed and decorated hotel. Would not hesitate to return. A most enjoyable and memorable stay!
Phoebe Proctor
May 2024Perfect location. Lovely rooms although out room did has scuffs on some on the paint work but overall clean and modern rooms. We had an interconnecting room which as a result we could hear what the people were saying in the room next to us but it didn’t bother us to much as they didn’t make to much noise. Restaurant is nice. Would say rooms with balcony’s the balcony floor could do with a clean and maybe put a chair out so that this space can be properly used.
Deirdre McKeon
August 2024We stayed here for 3 nights in a party of 8 (4 adults 4 children) We loved our air conditioned room, breakfast was fabulous, fantastic location while visiting Windsor and across the road for legoland bus stop. We enjoyed the Library area for in the evening for our board games with the children. Would definitely stay here again.
Brian Hendricks
July 2024Nice hotel and centrally located. Although we were very disappointed in the service from check in crew. We arrived at the hotel on the morning of our reservation after an overnight flight. They graciously agreed to let us leave our luggage. We asked if our room was available early would it be possible to get in to freshen up.Our receptionist said that they would do their best. During the day we checked in periodically but were told that the room was not ready. Check in time was 3:00 and we were waiting in the reception area ( employees knew we were there). We were finally told our room was ready at 3:25 by an employee passing by.We feel that they could have made a little more effort to get us in our room even the slightest bit earlier but they seemed very indifferent to our request.
P TA
July 2024Disappointing Experience with Poor Customer Service I recently had a highly disappointing experience at Windsor Castle that left a lasting negative impression. Unfortunately, the issue arose right from check-in, which was handled by a receptionist named Anisa. We had booked a room through a third party but accidentally selected the wrong date. What could have been a simple fix at any other hotel became a problematic situation here. Anisa informed us that it was "impossible" for them to modify our reservation What made the situation worse was Anisa's unfriendly demeanor. Her attitude noticeably shifted once she realized we hadn't booked directly through the hotel. She seemed disinterested in helping us resolve the issue and even refused to connect us with the reservation department. Her lack of understanding and empathy made us feel unwelcome and added unnecessary stress to our stay. We tried to contact their reservation department various times before the checkout but there was no response, leaving us with no choice but to pay for an additional night. Overall, their customer service was severely lacking. The unwillingness to assist with a simple booking error and the poor attitude of the staff made for an unpleasant experience. I would not recommend this hotel to others, as customer service is a crucial aspect of hospitality, and it was sorely missing here.
