The Colonnade Hotel, Restaurant

I recently had the pleasure of staying at this The Colonnade hotel, and I must say that my experience was nothing short of exceptional. Despite coming across several negative reviews, I found it difficult to comprehend the reasons behind the dissatisfaction expressed by others. The hotel boasts a wonderfully cosy atmosphere, with an exceptional team of staff who made my stay truly memorable. The location is absolutely ideal, and the facilities cater to a wide range of needs, making it a versatile choice for various types of travellers. During my stay, I encountered an issue that was unrelated to the hotel itself. When I sought assistance from the reception, I was met with outstanding support from both the receptionist and the manager. They went above and beyond to help me, showing remarkable patience and kindness, especially given my limited English. Their genuine warmth and willingness to assist made a significant difference. There were only a couple of minor points that I feel are worth mentioning. Firstly, the shower appeared to be malfunctioning, and it took me a little while to figure out that the indicator marked the maximum rotation. Secondly, I went with great expectations for breakfast, I wanted a nice and elegant British breakfast, but it was the common colonial coffee. It was my fault of course. Overall, these were small issues in an otherwise superb stay. The hotel's charm, combined with its outstanding service and prime location, makes it a fantastic choice. I would highly recommend this hotel to anyone seeking a warm and welcoming place to stay.

We arrived at 3am and the receptionist was sleeping on his couch next he search our reservation for 30 min because he wasn’t able to find it we showed him the reservation with the name and he showed us 3 other’s reservation with another name he wasn’t very receptive . There is no lift to the floor where our room was , the hotel is very old but pretty inside the location is pretty good , when we arrived in our bedroom it smells toilets , the room was clean For the breakfast I think its not worth it there is some fresh foods that stay outside at ambiant temperatures

This is not a four star as advertised , however in our experience not as bad as we thought it would be given the reviews. The hotel itself and the reception area have some lovely period features and the staff couldn't be more friendly. Yes it is tired and needs updating, but we paid £80 and a Travelodge was £200 plus, so being realistic it was just. Beautiful location, close to the tube, follow the canal and there are some amazing restaurants.