The Colonnade Hotel

Nice hotel that's close to the city while being quiet during the nights. Staff was always nice and helpful. Our room was cleaned daily, with refreshments being regularly stocked up. We would happily return here again.

If you’ve booked before reading the reviews and now you’re freaking out imaging the worse, please don’t. It’s perfectly fine, in fact for the price it’s brilliant. The wallpaper in our room had a few scuffs, there was a bit of peeling paint above the toilet door, and a small threadbare patch on the carpet. It’s an old building, they’re frequently difficult to maintain and temperamental but full of charm. The lift is unlike anything I’ve ever seen, probably not many of them like that left working in the UK. If this hotel had no little issues here and there it would be three times the price to stay. I’d happily stay here again.

Stayed here for 10 days and I probably would've left if it wasn't my grandmother who booked us here. I'm all about a quaint little Victorian spot to get away but this place was REALLY old. Outside looks amazing and the restaurant in the basement has a nice lounging environment to it, but the rooms and halls of this place need to be renovated. I don't mean just a paint job. It's safe to say the place was falling apart. Walls and floors had several cracks. Lots of uneven areas. Carpet on the stairs was coming off (almost stepped on tacks) and were very uneven and windy. I could've picked up a piece of tile out of the floor of our bathroom cause it literally wasn't stuck to the floor. The ceilings also had lots of water damage. The service could've been better. This place is understaffed and really don't act like they care, minus one lady that was a big help at the front desk, bless her heart. This place I believe has 4 floors and the elevator only goes up to the 2nd floor. The elevator itself was extremely dodgy looking. Used a gate around it instead of regular doors. It didn't work half the time I honestly felt like that piece of crap was gonna drop me at any moment. They put us in a room on the 3rd floor after my 80 year old grandmother booked for a room on the ground floor cause she can't be bothered to go up and down those horrendous stairs every day at her age. You can forget about water pressure in this place. Water in the shower was either too hot or too cold also. The lady at the desk was able to switch us to a room on the first floor which was a little better until sewage started coming up into our tub🤢. This place has really bad plumbing. My dad couldn't even take a shower without it burning his skin off. The ac units are dodgy as well. I felt like I was going to the front desk about an issue every day. I wanted to give this place 2 or even 1 star, but it does have charm and the lady at the front desk was super busy and still tried to make the experience better for us and got our rooms switched around. It's also impossible to find ice water in this place. The Continental breakfast was very bland and they served the same thing every day, except one day they served a really tasty potato salad. Ham, cheese, tomato, boiled egg, bread, and apples is all they really serve. They did offer a very nice afternoon tea but you have to book it 24 hrs in advance.