Crabwall Manor Hotel & Spa, Lyle Suite

Me and my friends came here for a spa break, the treatments were very amazing! The spa itself looks a little tired and could just do with a freshen up, there was five plastic ‘deck chairs’ which were very uncomfortable and if people were sitting on them you had nowhere to sit around the pool, jacuzzi missing plastic around the edge. We had a friend not come due to illness and at first they wouldn’t give us those treatments which were actually paid for, but they said space became available so we did get them and they were very relaxing treatments. The room was really nice however there was ripped wallpaper on the wall which made it look scruffy and the signal was terrible so we only picked up one channel on the tv, tried to connect fire stick but it wouldn’t work. We had dinner in the restaurant which was nice but the service was awful!! The worst service I’ve ever experienced. We left our room at 19:30 and returned at 21:30! We asked for the bill and they didn’t bring it over so we had to go up and get it ourselves (the restaurant was empty) don’t know why they couldnt bring over the bill. The music in the dining room was like being on hold on the phone it was dreadful! Decor very tired, felt it was more suited to the elder generation. Also they forgot one dessert. Then we had to come back as the bill was wrong! Breakfast there wasn’t much left when we go there. The ladies on reception very helpful and couldn’t be more lovely. Generally it looks a lot nicer outside (it has potential to be lovely) but it could just do with a freshen up looking tired in places. The main issue was the service. Don’t think we would stay here again.

24 hours before our stay I rang up to book our table in the restaurant, they told me they couldn’t see our hotel booking and they were fully booked so there was nothing they could do. Not the best start. Luckily, our travel agent was able to sort it out. Upon arriving at Crabwall Manor, the exterior was very pretty, however, the reception/restaurant area smelt like a care home. As we approached our hotel room, we were greeted with a plate full of pizza leftovers from the previous guests which had just been left outside of our door. We told staff about this twice, they didn’t do anything about it both times. On the third time they finally moved it. Very disappointing! The Superior Double hotel room itself was large and light, however, in the room we found remnants of the pizza toppings on the floor, we found a number of long pink hairs in the bed and all over the bathroom floor, there was a suspect stain on the bed throw and a number of dirty marks on the curtains and one of the plugs by the bed had something stuck in it so we were unable to use it. That afternoon we used the gym and spa, the gym had a good variety of machines and free weights etc although a little dated, the spa consists of a pool, jacuzzi, sauna and steam room with a separate section for treatments and massages. Unfortunately, the jacuzzi was out of order which was disappointing. That evening we entered the restaurant area, where we were told that the main bar had been closed as they had a wedding on. The restaurant had a very awkward atmosphere as there was no music and little to no ambience. The waitresses were really attentive and sweet! The food was nice but overpriced. We slept well in the hotel room, it was nice and quiet and the bed was comfortable. Overall, it was quite a disappointing experience and we won’t be going back.