Leonardo Hotel Cheltenham

We have just returned from an overnight stay for my birthday, checking in was straight forward. The lovely Chloe checked us in and also upgraded our room to a suite which was very much appreciated. One thing we immediately noticed and something that ruined our stay and will stop us from returning is how hot the rooms are, we had two fans on the go continually and the windows open and it was so unbearable, I couldn’t even blow dry my hair because it was too warm. We ventured down to the pool/jacuzzi and had a fab time, it was refreshing after being so warm. We headed back up to our room to find hotel staff in the room, the one lady we found quite abrupt, she explained how someone had left a tap on in our room (??) and it flooded and had gone into the room underneath us. We felt quite awkward as we believe the lady thought it was us despite explaining we hadn’t used any taps as we hadn’t long checked in and that we heard hissing coming from the bidet but it was nothing really of concern, it was just a sheer observation. The hotel staff suctioned a lot of the water off the floor however the carpet was still soaking wet, as much as this was annoying as you had to walk through soaking carpet and dry your feet off before getting into bed, we tolerated it as it was only a 1 night stay and due to being upgraded. There is clearly an issue with the plumbing in this room as the bathroom then smelt like drains and the shower only trickled out which was a nightmare. The beds were really comfy and huge and there was a mini fridge with 2 drinks and chocolate in there which was nice. The breakfast we had was lovely with a nice bit of variety, we also had drink vouchers and a free bottle of Prosecco which we enjoyed. The sofa in the suite was very uncomfortable but we made it into a sofa bed to relax and watch tv which was alot comfier. I would also like to highlight that the housekeepers knocked on our door at 9:45am and asked when we are leaving as she wanted to clean. When I told her I was not checking out until 12pm, she thanked me and left. However, should I have been asleep and been woken up by this, I don’t think I would have been best pleased, if we didn’t choose to have the breakfast, we definitely wouldn’t have been awake when she knocked. I do think they should only be knocking the doors of those that have checked out. Apart from that, the service and facilities is what made this hotel great but apart from that we won’t be returning unfortunately.