Cube Hotel Birmingham, Champagne Room

Very nice hotel with a great bar/ restaurant on the top floor. The rooms are fairly nice although the carpet in our room looked grubby. Our aircon wasn't working, so I can only leave a four star for some parts. Otherwise, this hotel would have been graded five for everything. Mixed reviews about some of the staff, the reception manager was very nice and handled our problems very promptly and professionally. I can't say the same for the lady who checked us in, very unresponsive, and lacked knowledge or just went quiet when challenged. It's a nice hotel but could do with some more time being spent on the rooms being correct for paying customers. Good views from the bar and breakfast area.

Rooms are basic, carpets were disgusting,have what you need for an over night stay. Room air con is poor, fans were provided but was not enough to keep us comfortable. No showers gels, no hair caps, no hand soap,not enough milk for early morning coffee. Staff very friendly, breakfast was very good and worth the money.

Do not stay at this hotel. No air con in a boiling glass box and incredibly rude staff, I’ve not been spoken to like this ever. (EDIT: found out this hotel has gone into administration, no wonder the air con is broken and no one seems to care, still happy to take your money though) The room was so hot I had to sleep with wet towels on, the Air Con would not function at all. I was in a party of several rooms and all of them had the same problem. Hotel staff repeatedly lied, promising to sort the air con and then to supply fans but never did. We were not warned about the air con so had no chance to book elsewhere on one of the hottest days this year. The room was uninhabitably hot we got no sleep. In the morning our party made a complaint about the room in the hope of a small refund due to the complete lack of sleeping and I have never been so rudely spoken to in my life. The manager said “I am choosing not to speak to him” about myself after raising a perfectly calm and respectful complaint, and then refused to acknowledge our problems, admit any responsibility on behalf of the hotel or offer a reasonable refund. I appreciate that this is not directly the staff’s fault and we made this very clear when complaining that we did not blame them but it was made incredibly personal by the manager on duty. Had they been honest and open about the lack of AC we would have been happy with a small refund but the repeated lies and rudeness with a complete lack of accountability was unacceptable. I feel sorry for the people who have to work under these conditions because the management here are clearly refusing to deal with a complete lack of facilities and there staff are unequipped to deal with these issues. If you are looking for a place to stay near the Mailbox stay at the Mal Maison for the same price.