Cube Hotel Birmingham, Champagne Room

TL;DR: Fantastic location, non-existent service, cleaning is so-so, good luck getting your deposit back, and their rooms are degrading rapidly. Travel to Birmingham often for work and have stayed here many times over the past few years. While the service has never been great (empty front desk, yet phone line is non-existent?), the quality of the rooms has rapidly gone downhill in the last year or so. Upon entry they charge £50 that cannot be taken via contactless, and the last two visits I have had to call my bank a month later to have their pending transaction cancelled, because their phone-line does not work, it just dials out. During my last visit, the entire hotel did not have working heating, which is quite a big deal in winter, and looking at other reviews, this has been an issue for months. There was no notice anywhere prior to booking, and they still charge the same rate. The visit prior, television wasn't working and there were elevator problems. The views are either great (corner rooms & facing southside), or awful (tiny windows, half the room in shadows, etc..), and if you are unfortunate to get a room on the 23rd floor, or any of their balcony rooms, then everyone can see into your room very easily. Floor space also varies based luck, as does the bathroom facilities. Cleanliness of the room is okay, but still somewhat dirty. Daily cleaning does not take place unless you're lucky. Previously rooms would also have free cans of drink, water, coffee, tea, a pack of crisps, and a chocolate bar but this seems to no longer be the case.