Roxy Ball Room Birmingham Victoria Square

It was my birthday and we thought we’d come out for snacks drinks and fun. The staff were so rude impolite and got our order wrong. When we told the waitress we didn’t order the loaded fries with bacon they were adamant we did even though I explained we don’t eat pork! So instead of apologising and offering a gesture of goodwill to replace the food they said “sorry you ordered it” which apparently came from the manager. If that’s the case management need to fix up and learn how to treat customers. To top it off we were approached by security saying I can’t take pictures, when the table next to me was literally doing the same thing. We felt very unwelcomed, this is not how you run a business. This sort of attitude is not acceptable. I would never come here again! Staff are rude and don’t care