Hilton London Euston, The Terrace

The gentleman in reception was not particularly friendly, rest of the staff are generally welcoming, the breakfast was good, loads of choices, standard rooms are small, bathroom is specious, located in center of London, walking distance from Euston Station, Metro, British Museum.

A truly awful experience that ended with us being transferred to another hotel. We checked in quite late after leaving our bags earlier. Given keys to our room 425 with no mention of any issue. We opened the door to our room to be greeted by the overwhelmingly strong, nausea inducing smell of sewage! This was not just a slight smell but literally eyewatering. We checked the bathroom but this smelt completely normal and nothing in the toilet. Spoke to management who were exceptionally rude especially a manager called Amanda. We were basically told 'we have no more rooms, I'll refund and you leave. Find another hotel room elsewhere.' I was exceptionally upset as you can imagine but managed to talk to another manager who begrudgingly agreed to try to find us a room at another Hilton property. The process from getting the keys to our stinking room to leaving Hilton London Euston took around 1 1/2 hours! I have never experienced anything like this before. To offer a room to guests that clearly has a major environmental health issue and to employ staff with such awful customer service skills, is truly shocking. Please avoid this hotel at all costs.