Sticky Mango Waterloo, The Copper Blossom Room & Lounge

Allowed events

Licensed for alcohol

Cancellation policy

TERMS & CONDITIONS All reservations at Sticky Mango are subject to the following terms & conditions and no variation thereof will be accepted unless agreed in writing. By making payment you are confirming your booking and are agreeing to the below terms & conditions. PAYMENT TERMS - TO CONFIRM YOUR BOOKING: General Group Dining - We require full payment for your chosen group menu or pre-order and 12.5% service charge is required to confirm and secure your booking. The maximum capacity for general group dining is 15 guests, subject to availability. Private Dining - We require full payment of your chosen group menu or pre-order or the full minimum spend, whichever is greater in addition to a 12.5% service charge to secure your booking. Minimum Spend - Minimum spends are made up of all food and drink orders, which include VAT and exclude a 12.5% service charge. If your group does not achieve the minimum spend through food and drink orders by the end of your booking time, the prepaid amount will be retained by Sticky Mango and charged as room hire. No food or drink can be taken away from the premises. Anything ordered during your booking must be paid for in full on the day/night including an additional 12.5% service charge. We are unable to offer post payment after the booking has taken place. All bookings are not confirmed until Sticky Mango has received payment, which is due within 48 hours. We are unable to hold spaces and our availability changes daily. CANCELLATION All payments made to secure your booking are non-refundable. Providing we receive written notice no later than 14 days prior to your booking, this payment may be allocated to a different date, subject to availability at Sticky Mango. You must rebook within 30 days from the original booking date. This is subject to the Events Manager’s discretion and is only allowed once per booking and will be confirmed in writing. Public Transport Strikes - If there are train, tube or bus strikes scheduled and you need to reschedule your booking, we require a minimum of 7 days' notice in writing. You must rebook within 30 days from the original booking date, subject to Sticky Mango's availability and can only be done once per booking. This request must be submitted in writing and approved by the Events Manager. BOOKING AMENDMENTS If you wish to increase your numbers please let us know as soon as possible and we will do our best to accommodate the request (subject to availability). If you wish to decrease your numbers, please revert to the 'Confirmed Details' section of our T&Cs. EVENT SPACES AND NUMBERS We do our best to accommodate any increases in group size within reason. An increase in number beyond our maximum capacity may result in an alternative room allocation. This is subject to availability and we cannot guarantee this. Maximum capacity & layouts for all groups: Seated • The Orchid Room & Terrace Maximum 14 guests (boardroom) Maximum 20 guests (2 tables) • The Copper Blossom Room Maximum 18 guests (boardroom) Maximum 20 guests (U-Shape) Maximum 30 people (3 tables) • The Copper Blossom Room & Bar Maximum capacity across the whole space 46 guests (staggered) Maximum 30 guests (3 tables) Private Dining Room Maximum 16 guests (2 tables) - Bar area • The Blossom Tree Room Maximum 24 guests (hallow boardroom) Maximum 36 guests (3 tables) Maximum 50 guests (4 tables) BOOKING TIMES Sticky Mango has strict booking times, we request you arrive and depart promptly. These will be communicated to you verbally and in writing at the point of booking. Any changes to these times are subject to availability and must be agreed and confirmed in writing prior to your booking date by the Events Manager. We will do our best to accommodate your booking if you arrive early or late, however this is at the Manager’s discretion and subject to availability. We do not have a casual bar area, so please arrive at your designated booking time. If you or your group are late, we provide a 15 minute grace period from the time of your booking. After this Management will attempt to contact you (telephone or email). Food service will commence no later than 30 minutes from your booking time. Please note our kitchen closes at 10pm. Unfortunately, Sticky Mango does not have the facilities for you to stay past the end of your booking time. You may be subject to additional charges if you do not vacate the space. CONFIRMED DETAILS Final details including confirmed numbers will be taken no later than 3pm on Wednesday, the week before your booking. For example, if your booking is on Saturday 15th, all confirmed details are required no later than 3pm on Wednesday 5th. Any amendments to the number of guests must be approved and confirmed in writing by the Events Manager and is subject to availability and discretion. Should your numbers decrease within 72 hours of your booking date, you will automatically be charged for all items & menus ordered for your original group size. FOOD & DRINKS If certain dishes are unavailable due to supply, we will contact you as soon as possible to advise you of alternative dishes. For set menus, your courses must be pre ordered no later than 14 days in advance. Wine can be ordered up to 14 days prior to your booking. We will do our best to accommodate late orders, however this is subject to availability and vintages. Guests are not permitted to bring external food or beverages into the venue without prior written consent from the Events Manager. Corkage fees will apply if permission is granted. FINAL BILLING All pre-paid deposits will be deducted off the final bill. Any outstanding balance will be charged to the card presented on the day/night of the booking. If the named host departs before the end of the booking, they may designate another guest to make payment pertaining to additional consumptions outside of the pre-paid pre-order. 12.5% service charge will be added to the final bill and is not optional. VAT is charged at the current rate and is included in all prices. All major credit cards are accepted. We do not have the facility to create multiple bills. Payment can be made on a maximum of 3 cards. We are unable to create separate bills for individual's drinks as part of a group. Please make your guests aware of this in advance. RULES OF CONDUCT Sticky Mango reserves the right to refuse entry to the venue and remove any person from the premises whose behaviour or demeanour is not conducive to the enjoyment and safety of other guests and staff. No drinking is permitted outside of the venue (with the exception of the Orchid Room & Terrace) and noise is to be kept to a minimum. The venue has a strict no drug policy. If we suspect you or any of your group to be under the influence of any illegal substances, you will be removed from the premises. We reserve the right to refuse service if we deem that any guest is too intoxicated as per our licence. You are responsible for any damage caused by your group to any goods or premises of Sticky Mango. You will be liable to recompense Sticky Mango the amount required to make good or remedy any damage caused. SMOKING & VAPING Sticky Mango is a non-smoking restaurant. Smoking and vaping is only permitted outside the venue. CAKES A cake may not be brought into Sticky Mango unless prior consent has been obtained, for which a cakeage fee may apply. For groups dining on a group sharing menu, you may bring a cake and no cakeage fee applies. Please let us know in advance. DECORATIONS We have a strict decoration policy. No decorations can be attached to our walls, ceiling or interiors. Weighted balloons and structured balloon displays are permitted within private spaces at Sticky Mango. Confetti and glitter are not permitted in the venue. Table décor will be removed during food service. You must request permission in writing in advance to bring any decorations into the venue. This must be approved in writing by the Groups & Events Manager. We cannot guarantee early access to the space and are unable to accept deliveries.

Other rules

Children are welcome in the venue, we also have a Children's Menu.