Regus Luton Capability Green, 120

We had our Visa Biometrics appointment here. So glad we choose this place, the team is so welcoming and supportive. It was a wonderful experience.

My application papers were processed by Sopra steria, which is an official partner of Homeoffice. They refused to make a copy of a consent form and upload it. My other documents, which I had physically with me, were uploaded except for 1, which was on my phone. The charge to process the papers is 139.00£ and an extra charge of 56.00£ for using their service to upload the documents. In spite of paying the additional charge, they didn't upload. They have a copier in the lobby, which they said it's for official purposes. Was my appointment not official? 1st, they said it's not mandatory to upload the consent form, and then I was told the rest of the file will be forwarded by 10pm, and I will have to upload the document myself. My appointment was at 16.30, and I didn't have a solution. Finally, I uploaded it. Points to note is: 1. I couldn't upload my documents because the file format was not acceptable. 2. I agreed to pay the additional costs of 56.00£ to upload during the appointment. 3. Was refused because I didn't have a physical copy of a document. 4. Copier in the reception is for official purposes, 5. After the staff uploaded the rest of the documents, how was I able to upload the consent form from the same phone, same file format, and not while I was applying and making an appointment.