The Botanist York, Private Dining Room

I booked Sunday lunch for 5 people whilst staying in York after some good reviews. Lunch started at midday so booked for 12:15. Arrived as was greeted very warmly and we were shown to our table. Attentive waitress came and took a drinks order and then we ordered our food. Shortly afterwards we were advised there had run out of carrots for the roast (which, considering it wasn't even 12:30) seemed a bit strange. 50 minutes later our food arrived. The greens and potatoes came separately but was to be shared between 3 people so seemed rather light. The roasts came with the meat and Yorkshire pudding on the plate and a very small amount of thin gravy over. The pork belly was excellent and the beef was tender. The Yorkshire puddings were barely warm though and the small jug of gravy that came was to be shared amongst 3 as well. The other 2 people ordered chicken burgers which looked nice. One of our group had ordered one without the sauce, mayo and pickles but, alas, received it with mayo and pickle (and the other one who had not ordered anything to be left off, received no pickle or mayo but with bbq sauce). We had to raise this and the burger was taken away for a fresh one to be made but this came out after the rest of us had finished eating. Very disappointed with this. They did take the cost of the burger off the total bill which was appreciated. Overall, the politeness of the waiting staff and the amending of the bill (without asking for any concession) merited the 3 stars. Without this, the overall food experience was not in line with expectations and would have been a 1 star review. I hope it was just an off-day based on other reviews

Poor Service waitress could learn to smile she did not make us feel welcome. Was not asked about allergies, waited 20 mins for drinks and an hour for food. Children spotted in the bar area on a Saturday night after 9pm.