Grand Harbour Hotel

Stayed here for a romantic getaway and was not disappointed. The executive room has amazing views of the river and pier. Spa was wonderful. Breakfast was great and has everything you need. Great location only a short walk from the high street and West Quays shopping centre. We ate dinner in the Marco Pierre White restaurant which was fantastic! Overall a highly recommended stay. Thankyou!

Had an experience gift for xmas and chose this hotel (cannot verify room standards or quality of stay) We had afternoon tea, well presented, good selection and variety. Staff were polite. Large dining area, room for wheelchairs.

The reception staff weren't great. Took them time to find our booking and the couple in front of us. We checked in on-line. This is supposed to speed things up. The receptionist then asked us, do you want breakfast? We'd already booked it. He hadn't read the booking. Then we asked about car parking, which we'd already paid for and he then entered our details. This is important or we would be fined . He then gave us the key and left us to it. We had been before and knew where to go, but if we hadn't we'd have been lost. To be honest this is terrible service, so I think further training could be given. When we got to our room, it was cold, the patio door was open. No instructions were left for putting on heating. Tea and coffee facilities were limited. Felt like it hasn't been restocked. We used the spa area and had a massage. This was good and the therapists were lovely. Thank you. Over all the hotel is looking tired. Was once beautiful, but needs a refurb.