Cotswolds Hotel & Spa

I stayed here for one night with some friends as a mini break. The hotel is well maintained and clean, with the rooms being well sized. Staff are friendly and were happy to help with any questions. The rooms have a strange layout, which makes most things unusable. There were some uncomfortable chairs, an uncomfortable sofa, and an embarrassingly small tv attached to the wall. The bathroom is great, albeit a bit cold It should be noted that the bed is just two singles pushed together. Our rooms came with dinner and breakfast. The dinner was completely average. The breakfast was a beige buffet expertly cooked by Chef Mic(rowave). I would strongly suggest not eating here until they drastically improve the quality of their kitchen and change food suppliers.

Me and my partner decided to take a weekend off and go down to the Cotswolds recently and selected this hotel on price. It was about 2/3 the price of other local hotels around the area. Don’t make the same mistake as us! When we arrived the car park was packed and turns out that there was a huge wedding on over the weekend and maybe 90% of the guests were there for that. We hadn’t been notified of this beforehand, otherwise we would have decided to book somewhere else for a quiet weekend getaway. I’ve since spoken to customer services that say they can’t share private information. I didn’t want their names and address. Just to know the hotel was at max capacity for a loud event! This coupled with the fact the walls are paper thin, our first room was next to the doorway into our block of rooms and that wedding guests left kids (maybe aged 7-13?) unattended from around 9pm-gone midnight meant we didn’t sleep a lot once the guests were getting up at 6am to start getting ready. The hotel were pretty good about us moving rooms after the first night and to give them some credit they did give us an upgrade to a suite which was appreciated. But here’s where the real problems started. After going to bed at 9pm as we didn’t sleep the night before our neighbours decided to come back at 1am and start a drug fuelled party in the suite next door (we could hear them discussing this as they left to collect said drugs) after discussing (minus expletives) how they didn’t care about the noise and having neighbours. This carried on until about 5am. My real problem with the hotel though is the customer service department. After providing video proof of our stay they have told us the fault is ours. That we should have contacted the night porter to complain. Whilst that sounds like a great idea I didn’t want 4-5 intoxicated men knowing we had grassed them up, shouldn’t the night porter be doing rounds and picking up on an after party that went on for 4 hours? To top it off they offered a 10% off a future stay when it’s quite apparent we have no interest to return. And now they’ve stopped responding to any emails I send querying escalating it. Don’t stay at this hotel if you want to sleep. And please don’t reply to this with a generic “contact our services department on this email” because I’ve done that, and you’ve stopped replying!