Bulgari Hotel And Residences, The Cinema

I had afternoon tea at the Bulgari Hotel London back in July and wow I can honestly say that this was one of the best I have ever had. The quality of the food was very high and the sandwich combinations and sweets worked fab. All of the food melted in mouth and staff were happy to provide more when we finished. In general the hotel is beautifully decorated and the smell/air freshener which radiates through the building was wonderful. The service from all members of staff was excellent but most important I wanted to thank Ishmael (sorry I might not have spelt it correctly) for going above and beyond and helping me with the booking via telephone because the website was down.

**Wonderful Stay – Highly Recommend!** I had an amazing stay at Hotel Bulgari London. The service was top-notch from start to finish, with staff going above and beyond. My room was spacious, beautifully decorated, and exceptionally clean, with a very comfortable bed and a great view. The amenities were excellent, especially the serene pool area and the fantastic on-site restaurant. The breakfast buffet was varied and delicious, and the location made it easy to explore local attractions. Overall, the hotel exceeded my expectations. I’ll definitely be back and highly recommend it for a luxurious, relaxing stay! -Syed

I certainly had a very disappointing experience in the lounge. From the moment I arrived, I felt unwelcome. I was kept waiting for 40 minutes without any explanation or apology. When I finally asked about the delay, I was rudely informed that hotel guests are given priority over non-guests, which was never mentioned when I arrived. To make matters worse, the lounge manager was extremely arrogant and dismissive. Instead of addressing the situation professionally and apologizing for the inconvenience, she made me feel like I was the one at fault for expecting timely service. This is not the level of service one would expect from a luxury hotel like Bulgari. I left feeling frustrated and thoroughly disappointed. I would not recommend visiting the lounge if you are not a hotel guest, as it seems you won’t be treated with the same level of respect or care.