Radisson Blu Edwardian, Mercer Street

My wife and I took a trip for her birthday to London and the concierge service was exceptional. We took an overnight flight and arrived in the morning with excursions planned in the afternoon. The concierge went above and beyond to do their best to prepare our room early so that we could freshen up before her birthday high tea appointment. I cannot say how amazing it was to have a reception desk, and concierge service attentive to our needs. I need to recognize George who was wonderful and instrumental in our check in process. He went above and beyond for us and I would like to recognize him. Thank you.

I recently had a short stay here, and it was more than adequate but some strange “isms” people should be aware of. First, the location is wonderful and the rooms are quiet. I had a room on the first floor and slept very soundly. That being said, there were two random steps down from the elevator and into every room on the first floor followed by two steps down after the threshold. This was ok for me but obnoxious and would not be good for people with mobility issues. Additionally, the attached restaurant and bar weren’t great…The Monmouth Kitchen. Having stayed at The Covent Garden hotel before, it’s impossible not to compare and see how much better Brasserie Max is for breakfast and drinks. The beds were comfy BUT the pillows were just “ok.” I’d stay here again but, again, be aware of the “isms.”

I booked my reservation in advance through Expedia with breakfast included. Unfortunately the hotel manager refused to honor it. I had Expedia CSR call and speak to her but still no avail. I’m disappointed with the whole process and was shocked to hear a top rated hotel behaved this way. Can’t recommend this place for conducting shady business. Stay away.