Radisson Blu Edwardian Grafton, Harlington

Update: The day manager found a new room for us on the second floor, where the AC works beautifully—as does everything else. So I’ve averaged out my ratings to 3. Arrived at noon. Turned AC on and gave it eight hours to cool down. No luck. Called and was told someone would come fix it. I explained I was exhausted and was assured someone would come right away. When I went downstairs after admittedly only waiting 10 minutes, another lady was in the lobby with the same issue. She told the manager that she would have called but her room had no phone. The manager gave my husband and I a new room but it’s AC works no better. Sitting in the lobby exhausted because it’s just too hot in our room. While sitting here, two others have expressed complaints about no air con, and one poor fellow says his room has no remote control. Okay, maybe not a big deal, but he said the manager’s response was “there are only 5 channels.” The manager speaks in a kind (and condescending) tone, but seems to be doing nothing. Apparently, someone will be coming to address the AC issues at 7:30 AM tomorrow, but I feel like the manager lied to me 2.75 hours ago when he said there was a repair person on site. I admit I lost my temper, but this is an extremely disappointing experience. Phones missing? (Ours fell apart when I first spoke with the front desk.) Remotes missing but no solution other than “their are only 5 channels”? No air con in multiple rooms but still merrily checking people in. I will say we had a nice meal in the dining room, and the staff there were pleasant. But it does not make up for this disaster of a hotel and the terrible manager. Let the buyer beware.

This was the last hotel for our first European trip. It was four of us in the group, and we booked the family room as it said it was for 4 people. Upon arrival, we noticed that the sofa bed advertised as “a double bed” was actually smaller than that. It was also incredibly uncomfortable because it was thin and you could feel the wiring of the mattress. We complained about the size, and they agreed to put an extra bed in the room (which is why I am leaving two stars instead of just one). When I asked for the new bed, the man helping us was nice but a woman who was standing right beside him said “it’s a UK double,” and was just incredibly rude about the whole interaction. But my husband and I had been staying in doubles the entire trip and this was significantly smaller. They did bring the new bad as promised, but it was also very uncomfortable. We had to put the couch cushions underneath the mattress to sleep on it. The room was spacious as well as the bathroom. The location was right off the metro which was convenient. However, this hotel is not worth the almost $600 USD a night. We were so excited to stay here as it was the most expensive hotel of our entire trip, but it was by far the WORST. I would recommend the Portico Hotel in London. While it’s an 8 minute walk from a metro station, it’s exactly as advertised. It’s clean, beds are really comfortable, and everyone is so kind there.