Leonardo Royal London Tower Bridge, Atrium

I had an excellent stay here while on a work trip. My room was clean, large and very comfortable. I used the pool and again, the whole area was kept beautifully clean. Checking in was easy and the online check out was appreciated as there was quite a queue as I left.

Leonardo is a nice hotel with good rooms and facilities located at one of the best London places for a visitor. However, I had a very bad experience that is considerable. It was around 1 am and I had slept. Since there is no door lock, I pressed the button that is intended to deactivate any key from out. Suddenly I heard someone entered the room. I was shocked and didn’t know what is going on. The person told it’s my room, in darkness. Luckily that person was not a thief or criminal but had my room key received from the reception. I called the reception but no answer to my first 3 phone calls. Then a person picked the phone and rudely asked who I am and told I will call back after investigation. But never called back. The next day I went to the manager, he knew about the problem and told somebody has been in that room but an agent has called hotel that the person won’t come back although has had stuff in the room. The hotel staff had cleared the stuff and given a key to me. But the person had come back at night. It is not a responsible hotel to give a room to two people to gain more money. What if a team (incl. person and agent) has done that intentionally to come back for a purpose? What if a kid is in room alone for a short time and that happens? What if the one entering is not a good person? What if the one sleeping would have heart attack seeing a person entered room? …