London Marriott Hotel Kensington, Studio 2 & 3

Disappointing Experience at a Promising Hotel I had high expectations for this hotel, but my experience was unfortunately very disappointing. I would avoid staying here again in the future. While the rooms themselves are quite nice, my stay was marred by significant issues with the air conditioning. Many rooms were unbearably warm, making it impossible to get any sleep. To make matters worse, the windows in rooms above the ground floor cannot be opened. When I complained to the reception staff, I was given a fan, which only slightly cooled the room but replaced the heat with the noise of the fan. Upon checkout, despite my complaints about the heat, I was only offered a small amount of Marriott points as compensation. As this was a business trip and I had important meetings the next day, I would have much preferred a good night's sleep over the equivalent of a voucher. It seemed to me that the staff were aware of the ongoing issue with room temperatures but chose to place customers in these rooms anyway, offering minimal compensation rather than warning guests and providing alternative options. Additionally, the bar staff were very inexperienced and struggled to make simple drinks like gin and tonic, which is unacceptable given the prices they charge. If this hotel wants to achieve better reviews, it needs to address these issues and understand that guests expect a pleasant stay, not just to make do with poor bar service and overheated rooms.