The Rubens At The Palace, Van Dyke Suite

Cancellation policy

6. Cancellation and cancellation charges 6.1 Cancellation of the booking of the Service shall be informed in writing by the Customer to the Hotel as soon as possible. 6.2 The Customer shall pay the following amounts for cancellation of the Service (the “Cancellation Charges”) if it cancels the booking under clause 6.1. Period prior to the date for which the Bedroom is booked when cancellation is informed in writing Cancellation Charges More than 4 months up to and including 12 months 20% of Anticipated Total Value of the Booking More than 1 month up to and including 4 months 50% of Anticipated Total Value of the Booking Up to and including 1 month 100% of Anticipated Total Value of the Booking 6.3 If the Hotel secures alternative booking which replaces the booking cancelled by the Customer and receives payment for such alternative booking in cleared funds, the Cancellation Charges will be reduced by the amount so received by the Hotel through alternative booking. The Hotel will either reduce the amount invoiced as the Cancellation Charges or, if the payment for such alternative booking is received after issuing the invoice for the Cancellation Charges, credit the Customer for the amount so received by the Hotel through alternative booking. 6.4 The Hotel reserves the right to cancel the booking if: (A) the Customer fails to pay the Rates or Deposit after they become due; (B) the Customer has previous dealing(s) with the Hotel and is more than thirty (30) days in arrears of previous payments due to the Hotel; (C) the Customer (being an individual) applies for an interim order or becomes subject to an individual voluntary arrangement or has a bankruptcy petition presented against him; (D) the Customer (being other than individuals) becomes insolvent or enters into administration, begins negotiations for or makes any agreement for the deferral, rescheduling or other readjustment (or proposes or makes a general assignment or an arrangement or composition with or for the benefit of some or all of its creditors) for all or part of its debts, or any step is taken to enforce security over or a distress, execution or other similar process is levied or served against the whole or part of the assets or undertaking of the Customer; (E) the booking might, in the reasonable opinion of the Hotel, prejudice the reputation of the Hotel, based on the information that was not provided by the Customer to the Hotel at the time of entering into the Contract; or (F) in the circumstances described under clause 7.4.