Mercure Tunbridge Wells Hotel

We stayed for one night whilst visiting the local town and area. The staff were friendly and helpful. Please note that whilst there is a parking charge machine in the car park, when we checked with hotel reception you do not pay if you’re a hotel guest. The food was very good, both the evening meals and the buffet style breakfast. The meals were exactly as described, with good portions and well prepared. Restaurant staff went out of their way to be helpful. Our only reason for a lower score was around the room, which in itself was clean, quiet but started to show its age eg the shower over the bath would benefit from a screen verses the shower curtain. There were a few cracked tiles around the bath. These are minor comments that wouldn’t hinder another stay.

The property is incredibly dated, lots of little snagging issues, the front desk was attractive, the rest was tired and looked unloved. The rooms were not cleaned to a high standard, the bathroom had hair on the walls, black mould in between the tiles. The quality of a premier inn is better than this. The privilege room was not worth it and for £120 for a single night felt incredibly cheeky. £80 at best. I can't see the reason this hotel has a 4 star but can agree with the 3.8 on Google reviews, something I forgot to check before booking. The main bedroom window was tiny and once opened became stuck and impossible to close, plus the handle was lose. I asked the receptionist for a hairdryer and never heard back. On checkout no one there to see you off. I wouldn't t rush back there. The fact the cleaner had signed cleaned by Viv is embarrassing, I wouldn't be proud and put my name down. The bathroom wall was covered in hair, possibly pubes which when my partner wanted to have a relaxing bath, became less desirable. Honestly the entire experience wasn’t great. Shame I didn’t dig more and book elsewhere.