The Britannia Hotel Edinburgh

We booked 2 twin rooms, when we arrived the hotel give me 2 rooms 1 double and 1 twin. Also one of the room has not been cleaned at the other one does not have a window. as we are in a rush and needed to look for another hotel the receptionist said they will give us a refund. Then we contacted the hotel a few day later either no one picks up the phone and when someone finally picks up they saying they give us a perfectly ok rooms and no refund will be given. we paid over 600 pounds for the 2 rooms for horrible service and really bad rooms!!!!!

We had what looked like a basement room next to the laundry area. There were no windows, no air conditioning just a fan. It was in August and quite hot and miserable in the room to sleep. No ventilation at all. Leaving the door open for air wasn't an option. The buffet was nasty and the silverware wasn't with the plates, it was in another area. We thought we would have to eat with our fingers. The only salad dressing was in packets like ketchup and it was nasty. The fish was minced fish with too much soggy breading. Wifi wasn't free, you had to pay. Forget getting a cell signal in a concrete box. Not a place I would stay again.

If I had the power to shut this place down I would! DO NOT STAY HERE!!!…. Go pay a few extra $$ to stay somewhere else, it’s well worth it… oh wait it probably would be cheaper. Overcharged us and is the most expensive place around… this place was absolutely disgusting… from the front desk staff, being rude and unhelpful. It took 1.5 hours just to check in. For someone to be in our room. And the only room they had left for us was a moldy room with a really wet carpet that was like walking through the lake. We had to keep our shoes on. Our shower curtain was black mold. The room had a smell. The sheets were damp. (And this was our upgrade) they had no additional pillows. They had no shower curtain replacement. On top of everything you have to pay £16.00 for 1.5 days of parking