Nira Caledonia, Exclusive Use Of Building 6

This is not a 4 star Hotel!!! At best, the utter and complete lack of staff and services make this a 1-2 star. No room service, no valet, no bellman. To save money the Hotel owners maintain bare bones staffing. They choose to not hire a chef, so the restaurant is closed. You lug your own bags up stairs. When your tissues run out, they don’t give you a new box, they stick 3-4 tissues into the old box (saves money). The web site and laundry slip says deliver laundry by 8:15 AM, get it back that day. When we returned at ~17:00, the lone employee had zero clue has to any laundry service whatsoever, our laundry was not there and this person had no idea or concept of how or if the hotel did laundry, let alone how or who to call to find our laundry. The hotel was supposed to arrange a car for us to get to the airport. There was zero effort or action, despite it being a note on our file. The hotel staff did not order a car, thus we relied on Uber. This is NOT a four star hotel. This is a “bare bones”, not luxury, minimal services, staffed not trained, bare bones staffing to save money. Oh, and the computers were down so I couldn’t get a folio. What a poorly run hotel. I do not blame the staff that was there!! This is a result of ownership not training and not caring.

The only redeeming quality of this hotel is the location. When we arrived there was no hot water available for a shower. The walls are paper thin, we could clearly hear a guest in another room coughing and anytime someone was in the hall it was just as loud as if our door was wide open. All night there was a sound of a breaker or something going on and off, keeping us up. Wouldn't recommend staying here unless you are a heavy sleeper or don’t mind being woken up all night. We were also advised when checking in that breakfast was included, then when checking out were charged almost £30 for said breakfast, which was a very meagre and lacking continental breakfast and coffee from a commercial pre programmed machine. For that price we would have much preferred to walk a half block away to visit an actual restaurant or nice cafe. When we told the concierge we were advised this was included previously, nothing was done to attempt to rectify this. This was noted in a review on the site we booked it on, and the hotel replied back stating that there may have been a “confusion” and that the continental breakfast was included, but they “offered cooked items as an additional option for an extra charge, which might have led to the discrepancy”. This is a joke and insinuates this is our error when we did not order anything off the hot menu and only ate the continental breakfast which was communicated to be included. No responsibility has been taken by the hotel and no effort has been made to rectify this. Overall, extremely overpriced for what it is. Wouldn't stay again and wouldn’t recommend to anyone.