Nira Caledonia, Blackwood's Bar & Grill

It's OK. Blinds didn't fit the windows in the room so there was a constant aura of light through the night. TV didn't work. The room was very small, luckily we were travelling light so we had nothing to pack away. Which was good as there wasn't enough storage for two.

Incredibly rude female staff to a single, female traveler. The end of my trip and the first entire building of rude people is here. I scheduled breakfast and one table for 4 that can be split is open. They refuse to seat me then seat a couple that comes in after. They have a plus one. You can still even split the tables and fit us both, i asked. But, no offer to even come back and sit or anything! I had to start grabbing some food and then the front desk person wouldn’t even get the door for me and i had to ask her to even do that. Edit: i see their response and no seating was offered. I just stood there then took food to my room. I was the reserve party they didn’t even ask the kids older couple that came behind me.

The hotel is more of a B&B, it is so over priced for a tiny room and poor quality. We booked a wee double. It was too small and both travellers were 4 ft 11 and 5ft 3. So not big people. The bathroom is so cramped you need to manoeuvre to get out of the shower. On arrival a girl is standing inside the door on check in. No welcome until I instigated questions on the area. There are NO LIFTS so avoid if you have any mobility problems. The stairs are very steep going up and down. We were on floor 2. You can't check in until 3pm on the day you arrive and also need to check out at 11am the day you leave. It was not stressed that the price only included a continental breakfast. Which was the worst I've seen presented in all my travels. A very basic selection of food. White and brown processed sliced bread for toasting. No fresh baguettes or bread rolls. A selection of 3 pastries on morning 1 & on morning 2 even though we were at breakfast for 9.20am, 1 hour before service ends, there was only cold croissants and 1 pan au chocolate left, when I asked if there was more, I was told "no don't think so". They were not fresh. The overall continental breakfast was really poorly presented. In the evening on our return from touring Edinburgh, we asked for a wine glass to take to the room. There was no personality from the person we dealt with asking us how was our day, what was our plan for tomorrow, just blank & then got the glass. Same on night 2. Asked for 2 glasses. A very uncomfortable exchange from the man on desk duty. All staff lack personality for a supposed 4 start luxury hotel. This hotel probably earns it stars as they serve evening meals but not on Mondays. It really is not worth what we paid for it. On the 2nd day touring, we were so wet and cold when we got back, I rang down to reception to say the heating was off. I was told wait 15 minutes. This was 4.45pm. We sat in our room with our hats n scarfs on. On checking out, the girl who met us on day 1 had no conversation once again. She asked how was the stay and I replied ok. She then walked off, I presumed she was gone down to the office to paper work. We waited on the seat and eventually when she came back, I asked her is that it.. no paper work. She replied no. So that is how they thank people for their stay.