Dalmahoy Hotel And Country Club, Exclusive Hire

On arrival at this wonderful hotel, we had finished a very, very long day of travel and work. We desperately needed to shower and change our clothes and didn't feel at all like we belonged in this beautiful place. Our welcome from the lovely gentleman on reception couldn't have been more warm and genuine. I felt like royalty as he booked us in. Our room was spacious, spotlessly clean and very well equipped. The mattress and pillows were luxurious and above all so comfortable - very important when you spend as much time in hotels as we do. Thank you for making our stay so memorable and we will certainly be returning on our next trip to the area. Keep up the good work!

This has got to be the worse spa experience I’ve had. I’ve been here once before on my wedding night, the fire alarm went off in the middle of the night, staff had been making toast, then the breakfast was terrible service and hardly any choice of food. We thought we’d give the leisure facilities a go this time and phoned before we went as it was a Sunday afternoon. The staff said it was fine to come out and after the baby swimming lessons, we would have full use of the pool, sauna and stream room. Front desk staff were not friendly but ignored that and went to change. The changing rooms could’ve done with a good clean. Through into the pool area and whilst the baby class ended, endless teenagers and families arrived, all jumping and screaming. I’m very chilled out usually but the noise was crazy and the pool attendant paid no attention to what anyone was doing, he was too busy on his phone. The baby class teacher cordoned off an area for serious swimmers so we thought at last we’d get some space. Sadly not. The pool attendants had no control over the pool and then let all ages into the lane swimming too. He then went and opened the fire doors for 15 minutes as he was too hot obviously whilst we all froze. The next attendant came in and she too sat on her phone the entire time. I have disabilities and just needed a small part of the pool to exercise, but it was impossible. We paid £52 for the pleasure of a terrible visit. We asked to speak to the manager and waited for ages but gave up as we couldn’t wait any longer. On emailing him, he suggested coming back another day during the week around 8-10pm. I explained that would not fit in with our shifts and could he refund us for the awful experience. He refused. It’s important other people understand this is a crazy busy pool, there’s no jacuzzi, the staff couldn’t care less and all they’re after is your money. The attendants could do with some training in how to talk to guests and get off their phones. All in all we would never return, it’s no better than it was on our last visit for our wedding. There’s so many better places to go who appreciate their guests.