Brook Mollington Banastre Hotel & Spa

We booked one night at the very last minute with a little Bichon dog. We were given a ground floor room. I haven't seen decor like it since the 70's. Dirty stained carpet, blood on the bed base and a dirty headboard, carpet was covered in black fur from the last pet, as our dog is white wool coated. The food was very poor quality and cutlery offered was from the 70's. Spa was not working. The reception and evening serving staff were lovely. It needs huge investment, updating room by room and a better food budget. It would be better to refuse clients than to offer that standard of decor and furniture as it use to be a really high standard Hotel, but it's fallen through the floor. The Owners should be ashamed of themselves.

I had the absolute misfortune of visiting what can only be described as the worst hotel experience of my life. I booked a spa day expecting relaxation, but what I encountered was a disaster from start to finish. The pool was out of order—something they failed to mention until I was already there. No sauna, no steam room, and everywhere I turned, I was greeted by signs of damage and disrepair. The treatments, which were supposed to be the highlight of the day, were nothing more than rushed, average-at-best sessions that left me more stressed than when I arrived. And don’t even get me started on the cream tea—it was a complete joke, bordering on inedible. Stale scones, tasteless cream, and the tea was lukewarm at best. The staff were utterly clueless and unhelpful, clearly lacking any proper training or care for their guests. But the manager was the worst of all—rude, dismissive, and completely uninterested in addressing any of the numerous issues I raised. The hotel itself was a nightmare: unclean, untidy, and quite frankly, unsafe. I will be lodging formal complaints with Health and Safety, Food Hygiene, and Trading Standards. This place should be shut down immediately before anyone else has to endure such an appalling experience. Avoid at all costs!