Leasowe Castle Hotel, Star Camber

On the 6th January 2025 , I booked a room for myself and my husband with breakfast. I received booking confirmation etc. One of the emails mentioned that there is currently an issue with the heating system in the hotel. By this time I could not find anywhere else to book and was very disappointed that this was not mentioned when I spoke to your staff about availability or on the website when I booked. On arriving, the reception area was cold and we were informed that they had given us a heater in the room and it was on. The room was warm in parts, but the bathroom was freezing. We requested another heater and this was supplied. Later in the evening we entered the bar to be told the chef was not able to cook this evening so no food. The closest restaurants were in town with was at least 15 minutes drive. On returning to the hotel, the power points in the room kept flicking off and on. We were advising not to use both heaters, has this was overloading the system. The heaters were very noisy so could not be left on overnight, so we woke up to a freezing room. Breakfast was very disappointing due to the room being very cold and when the food arrived it went cold in no time, so not very edible, for which I paid £20. All the staff and visitors had to wear coats and hats at all time. This is not what I was accepting and feel that I should be offered a discount for the inconvenience we suffered? When I asked that the desk for a discount due to the breakfast and being cold most of the time, they told me to email. Since then I have email several without any response. I would also like to say that the staff were great and tried their best under very difficult circumstances.