Dirty Martini Cardiff

Booked a bottomless brunch for 6 people for a friends birthday 6 weeks ago and paid in full around £230.00 upfront. We arrived last night to be put in bar area by the entrance to venue away from atmosphere, there was no music and tables weren’t set up like they had been set up upstairs and it was freezing cold. It was like a waiting area. Not what we expected for nearly £40 per person. No apology or compensation considering time of year we could not book anywhere else on such short notice and was not going to stay there after the way we were treated. Told we have to wait a week for a refund, and had to take a screenshot of the message sent before we left to ensure we would get our refund. I am a manager myself and the icing on the cake was being lied to, spoke to two different women who claimed to be the ‘manager’ and was told we couldn’t sit on a free table upstairs as that was booked for a brunch an hour later. They said a table upstairs wanted to sit in a quieter area, when the girls came down to see the table they refused it as it was that bad. Service was appalling. We had to complain to have a bottle of Prosecco given to us to keep us quiet. Would give 0 stars if I could, staff were not helpful and ruined a birthday. I will not step foot back in this venue, and recommend booking a bottomless brunch at other great venues in Cardiff and giving this one a miss! I will be putting in a formal complaint.