Cube Hotel Birmingham, Private Event Room

The hotel is based over 2 floors with the restaurant above and what appears to be apartments underneath. The rooms are nice, comfy bed with a great view! Had a good deal on booking.com with breakfast included, which was really tasty and again, having near panoramic views at breakfast was great! They do cocktail deals and have a nice balcony with a view out over the city. No parking, if you use the Mailbox, book before arriving otherwise you will likely be charged extra. EG arrive at 1300, book parking and arrive at car park at 1320, you will be charged extra

Dreadful! Had to shout to get the receptionist out of the back office to check in (why not have a bell?). Receptionist was non-plussed when I offered to pay the deposit with contactless payment. Got to the room which was freezing (visit 11/12/24). Reception checked me into another room (reluctantly!) which was just as cold. The heating controller was showing error codes in both rooms. Portable heaters were promised but never arrived. Had to sit in my coat to keep warm in the evening. One of the two lifts was out of service with the rated capacity of 14 reduced to 6. I wondered why. The hotel redeemed itself a little by providing a good breakfast (if you avoid the pastries). I understand that the hotel is in administration. If it wants to survive, it will have to do much better.

One of the worst hotel experiences in my life. To begin, when we arrived there was nobody at the reception desk. We had to wait a few minutes for somebody to come and help us. The lobby area was freezing and one of the lifts were broken. When we got to our room, it was incredibly cold, but we had dinner reservations so put on the heating and then left to go and eat. The lifts are in use to get to the restaurant on the top floor, so you are waiting for five minutes just to get anywhere. Upon getting back to our room just after midnight, the room had not warmed up and it was less than 15 degrees in the room. Checking the AC panel there was an error on it. We tried multiple times to call reception but there was no answer. The soundproofing in the room is also non-existent. If you are on the 24th floor good luck sleeping. The noise from the club and bar upstairs is incredibly loud and goes on until 2am then starts back up at 8am. Sleeping is impossible at this hotel. We booked a king bed (I’m 6’4"), but the bed itself was simply two single beds together. This should be illegal to advertise as a king bed. Having my feet dangle off the end of the bed was not an enjoyable experience. Please do yourself a favour and stay elsewhere. There are so many other hotels in the area that are much nicer.