New Bath Hotel

I really wish I could give this hotel more stars. Upon arrival it looks fine from the outside, if a little run down. We checked in and were asked if we wanted to book in for dinner, which we didn't. It's a good job really as we were then informed the alcohol licence for the hotel had expired so they were unable to serve alcohol, which they claimed was a surprise them. Walking through to the room, the hallways are quite run down and need some work. The paintwork was scuffed everywhere and the carpet quite thin and worn. In the bedroom the bed was nice enough and it looked like the bathroom had been recently renovated. The windows were completely condensated and the glass looked awful in them, so you couldn't see out, which appeared to be the case with all the windows. On our second day I came down with food poisoning, I'm not saying this was due to the hotel but I had only eaten the breakfast there all that day and nothing else. This resulted in me not being able to attend my spa booking the following morning. My husband went down to cancel and they were very understanding and said they would process a refund, however, no refund came, so I followed this up to then be told I couldn't have a refund, despite being previously told I could. It seems communication in the hotel is not good at all. The location is really good and you're straight out into Matlock Bath, and if you're visiting for the illuminations, they are literally at the bottom of the road to the hotel so the location is great for that.

Location great but the hotel is no more than 2 star. Rooms accessed via an ally around the back. Zero security. Told morning of stay about alcohol licence. Assuming so we couldn't cancel. Very disappointed. Very few guests. Saw no one eating there. Town lively and full of nice pubs with good food. Would not stay in this hotel ever again.