Mercure Aberdeen Ardoe House Hotel And Spa, Exclusive Hire

Visiting from Canada and stayed here for 5 nights in June 2024. The hotel is beautiful and full of history both inside and out. The employees we interacted with were all friendly and welcoming and had true Scottish charm. Even though the building itself is old and there are lots of old world charm, the rooms themselves were well appointed and modern. Every day they provided complimentary shortbread in your room! How Scottish is that?? I enjoyed snacking on them each evening. They also provided complimentary water in the rooms. The rooms also had a mini-fridge. The bathrooms were modern with a nice shower and facilities. The rooms did not have air conditioning or a fan, but that's part of the old world charm :). Location was an easy drive to Aberdeen and for exploring the surrounding area. Breakfast was a buffet and had a full Scottish breakfast available. The only eggs on the buffet were fried eggs. It wasn't until my last day that I realized you could ask them to cook scrambled eggs for you. I wish I had known that sooner. When I return to Aberdeen, I will stay here again.

We booked a relaxing spa day with lunch and treatment included. The place is stunning. Sadly our relaxing spa experience was during kids swimming lessons so we couldn't hear each other think never mind enjoy the jacuzzi or pool. I'd suggest asking when lessons/public swimming is on before booking. The treatments (massages) were amazing. All 5 of us would return for the treatments. The girls certainly knew what they were doing and made the whole thing worth it. We went to find out where we were having lunch and the reception went to send us in a completely different direction until another member of staff corrected her, then the girl told us we could sit anywhere but we were actually set up at the other end of the room. Nobody seemed to know what was going on and wasn't very professional. The bar man was amazing. Such a great vibe and conversation off him. We all enjoyed his banter and he made amazing cocktails. Lunch was lovely. The food was great sizes and quality. So again, this made the trip worth it.

Stayed here for 3 nights over the late August bank holiday weekend. Found the hotel to be quite disappointing. It’s not in good condition and is in need of a renovation. The pictures and marketing content set my expectations way too high, I should have read the other angry reviews on here. The breakfast and restaurant food are quite poor quality so don’t bother paying for those. My room smelled of cigarettes despite it being a nonsmoking room. The pool, sauna, and locker room facilities are very run down. The massage rooms were good and the masseuse (Jolee) was great. Otherwise I wouldn’t recommend the spa. Location is fine as along as you have a car. Would not recommend staying here if you’re in town to golf as they don’t serve breakfast until 8am on weekends. Overall a disappointing stay and won’t return. If you set your expectations for a 2-3 star experience then you might find it to be OK.