York Pavilion Hotel, Exclusive Hire

Very nice hotel. Comfortable besd and larger than average bathrooms for the UK. Good restuarant. It was nice to be able to get dinner and breakfast without leaving, and the food was above average. The staff was extremely helpful and the bar was delightful as well.

The hotel and staff were great but our room was very tired and dated. CONS. The TV was stuck with minimal channels (8) lucky we weren't there for the TV. The sideboard was damaged, the sheets never got changed (because the green mark was a constant reminder), the headboard had a stain in it. The toilet couldn't handle anything other than a few bits of toilet paper (4 goes to get rid of no 2). The room needed bringing up to the 2000s in general. We paid £300 3 nights . PROs the staff were lovely the french barman gets 100% the downstairs area was a nice about it. The garden and patio was a nice place to sit and drink or chat . Good secure car parking £10 per day .

I have stayed here a few times now, each time my experience gets worse to the point I won't be back. This last time I was given a double which had 2 twin beds pushed together, but each mattress was different in quality meaning I had a ridge running down the centre of my bed, so uncomfortable. It's surprising how much noise travels through the walls given the age of the building, at one point lying in bed I thought I could hear 1 TV and 2 other separate conversations. Breakfast, woeful, only asked for poached eggs on toast, eggs were cooked good but not great quality, toast was like mush. The next day I asked for a bacon sandwich, dripping in butter and soggy. I have seen other reviewers mention poor service, I have to say the staff are very friendly and helpful.