Roxy Ball Room Leeds (Merrion St.), Full Venue Hire

Had a bit of a confusing night. Bar staff were great and really helpful. My party and I had a karaoke room booked and we arrived early and were advised to wait while the room was still in use. In this time we purchased drinks and went and sat down for a chill before our time slot. However a completely different matter happened with another group that we were then wrongly accused of doing. I myself personally tried to speak to the manager on site however was met with no regard and was given no chance to prove my parties innocence on the incident as we were fully aware we had done nothing wrong we asked how we could get our money back for the booking and were met with a statement along the lines of you won’t be getting your money back. Granted if what we had been accused of was in fact true I would have walked away understanding that we wouldn’t get a refund but the fact there was no sign of justification from the manager really disrupted our night and reflected quite badly on the business. There were a few choice words from one of the members of our party however given the circumstances and the manger’s approach to the situation those choice words could be seen as somewhat valid. The security on site were great and were understanding of our point against the false accusation. Their respect for our point should be applauded and should be praised however the manager on site was very disregarding and made what could have been a simple resolution into a difficult encounter. I will still attend Roxy sites however this has been quite distressing and a disappointing visit :(