Carberry Tower Mansion House & Estate, The Glass House

Celebrated my 50th birthday at Carberry tower with my husband. We were given a warm greeting and a complimentary room upgrade to a beautiful spacious suite. All staff were very friendly and polite throughout. The food in the restaurant was outstanding. The breakfast plentiful and delicious. The whole hotel was extremely clean. On my birthday we were given a complimentary drink each in the restaurant. Everything was 100%. Highly recommend.

We had booked in for afternoon tea. On arrival the woman at the front desk appeared a bit flustered and quite blunt with her replies to questions. We had arrived early and asked if we could sit in the garden and have a coffee first. She asked if we would like to just go for our afternoon tea now but we declined and said we would rather wait until the time we were booked in for. She said we could sit outside, but....she had something to do first. This was fine. We made our way to the beautiful garden and found a nice spot to sit. There were no cushions on the seats and we weren't offered any. Our coffees came in a tea cup and not even full to the top. When our afternoon tea came, it looked delicious. Unfortunately it didn't taste as good as it looked. There were goats cheese balls on the menu. I'm not sure if this is what we got, we did have balls of something, that tasted like dirty cooking oil. Once we were served, we never saw anyone again. No one came to check if anything was ok or did we need anything else and we weren't offered anything to drink other than the tea. When we eventually saw a member of staff, we asked for our cakes to be boxed. We couldn't eat everything and we wanted to go down to the garden to have a drink after in the sun. The server said she would put our cakes in a box and we were to go downstairs and ask about drinks. We enquired about drinks downstairs and we were told we could, but....there was no bar man at the moment and she would get someone. On leaving we asked about the cakes. The girl went to find out where they were and came back to tell us there had been a mistake and they hadn't been put on a box. She didn't have any resolution to this. We expressed our dissatisfaction mentioning that it had been all of the cakes. She then said I will go and speak with someone. Eventually she returned with the cakes, hanging them over, saying "here you go". We didn't even get any apology. The service was awfull with the most basic waiting skills not being carried out. Eg, checking everything is ok after having served food. I would not recommend going here for any special occasion. Everything seemed like an effort