Millennium Gloucester Hotel, Stanhope Boardroom

This is our 3rd trip to this hotel . what makes it the best to keep coming back is the hotel, the location and the front desk staff like Mr Tomi, who was very kind and efficient enough to cater to all our needs and going the extra mile considering our repetitive visits. His efforts and response towards check in guests was exceptionally outstanding. He definitely put a smile on our face, even after a long flight and a late night check in. So thank you Millennium hotel Gloucester London, and Tomi

I booked a room and within a day I got sick and reached out numerous times attempting to postpone my stay. They were not accommodating whatsoever, I was willing to pay any difference to make use of what I have already spent as long as I go. They were not booked out anytime soon and they still refused. They did not express concern or attempt to see available dates, they just stated that it was nonmodifiable. Lost 991$ and I’m from New York. I was able to get flight credit and had full intention of going there at a better time given I had booked it within a day notice and just wanted to change dates since I did not want to travel sick. This has happened before with other hotels and I’ve been able to postpone and pay any differences. They did not do that and it just showed greed and no care for customer service. It is entirely up to the hotel and manager to allow modifications to happen they just didn’t want to.

My recent stay at was a mixed experience, marred by a couple of significant issues that need addressing. Firstly, I was dissapointed by the safety incident that occurred during my stay. There was a disturbing altercation in the hotel bar involving a drunk guest who assaulted an elderly man. Security response was alarmingly slow, which exacerbated the situation and prolonged the altercation. The elderly guest was left bleeding, and I was shocked to be approached by a hotel employee (Hakim) who asked me, a guest, to intervene in the fight after ai highlighted the slow response. This lack of effective security response and the request for guest intervention are completely unacceptable in any reputable hotel. I even volunteered should I be needed to provide a statement to the police but looking back I should have not. Secondly, I encountered inconsistency in the application of hotel policies by the employee (Yogan). Specifically, I needed a replacement key card during my stay. Another guest was able to obtain a replacement by simply showing a copy of their ID, yet when I attempted to do the same, I was denied. Despite showing my booking confirmation on my phone and providing the necessary copy of the identification, the staff refused to issue a replacement key card. This disparity in treatment among guests is unfair and reflects poorly on the hotel's customer service standards. Thirdly, the in room Wifi is incredibly slow. The only redeeming thing about this hotel is that the location was convenient, with easy access to transportation. However, the safety and policy issues I encountered significantly overshadow these positives. For the sake of all guests' comfort and security, I urge the hotel to reevaluate their security protocols and ensure consistent application of policies across all guests. I hope my feedback serves as constructive criticism to improve future guest experiences.