The Scotsman Hotel, Fettercairn Suite & Garden Suite

Pleasant stay in Edinburgh. The hotel is located in the downtown area, close to restaurants, shops and supermarkets. The rooms are spectacular and the service is very friendly, especially Rafael, who helped us with our questions about the city and recommended what to visit. We will definitely return, thanks to the entire Scotsman team and Rafael.

Just finished a 3 night stay at The Scotsman. While the hotel is well located within Edinburgh, the quality of the room and the service left much to be desired. After the first night, we noticed a terrible smell coming from the shower drain, almost like natural gas or standing water. The shower drain seemed to be clogged and wouldn’t drain after showering either. They sent someone up to fix the issue, and he sprayed the shower drain with bleach and informed me that someone would be by the next day to fix it. While the clogged drain was eventually fixed, the smell continued to come back for the duration of the stay. We tried to order room service the second night, and the plates were brought up to the room uncovered, and were just handed to me at my door. We noticed multiple thick, black hairs in the food right away and called the front desk to have the food taken back, appetites completely lost at this point. A receptionist came up and made me point out exactly where the hairs were in the food, almost as if she did not believe me, before taking it away. Finally, during the last night, someone pulled the fire alarm at 2:30am, waking everybody up in the middle of the night. The hotel did not give us any more information about what happened regarding this. Overall I would not choose to stay here again, as there are other hotels equally well located with much better service and room quality for the price.