Kimpton Charlotte Square Hotel, The Gallery Pre Function

Thank you so much for hosting our Singing Waiters recently, we had such an amazing welcome and were so well looked after by the staff and events staff at the Kimpton Charlotte Square. The venue facilities and function room we were in had lots of space and was well set out and looked amazing for the Christmas event we were invited to surprise at. Thank you so much for having us and in particular to Jenny and her events team for being so welcoming and lovely to us - we cannot wait to be back with you. Paula and the Singing Waiters in the UK Team

A great hotel which is well located. We stayed here for one night and had a great time. On arrival, I wasn't given an upgrade as a diamond member despite rooms showing as available. However the chap checking me in assured me that room 570 has the best views of the Castle. He wasn't wrong and we were very happy with the room which was a good size and very comfortable. He also sorted out a small gift as it was my wife's birthday which was very much appreciated. Good modern technology in the rooms with the ability to Cast to the TV. Service was good and the hotel were happy to send up a toothbrush and hairbrush to the room. Breakfast was very disorganized. We waited in line for a table as multiple staff members walked past without acknowledging anyone waiting. The first table we were shown to was dirty so we had to ask to move. Tea took 15 minutes to arrive, the breakfast order arrived wrong and the buffet was missing items and wasn't restocked quick enough . The food was excellent but I'd have liked more Scottish breakfast items in addition to haggis - square sausage, potato scones black pudding etc... The deep tissue massage at the Spa was great. It sorted out my tight legs and was pretty painful but also relaxing at points too.

Came here for a ‘mini-moon’ after our wedding. We were first greeted by Zoe and we were expertly checked in and shown all the areas of the hotel. Zoe was professional and is a credit to your hotel staff, thank you for making us feel so welcome. I’m sure the small tray of treats are usual but the kind message you left in our room was a sweet touch. Also a shout out to Marta who very kindly upgraded our room and was helpful when booking the rooms and spa package. My wife raved about how good the shampoo and conditioner was, said it smelt ‘incredible’, the room had great amenities in general actually. Breakfast had a really good selection and the coffee was great. Overall all aspects of the hotel were great, the building is beautiful, the location is great and all the other staff that we had minor interactions with were incredible. This is how a 5 star hotel should be! We look forward to coming back every year to celebrate our anniversary. See you in 2025