The Waterway, Function Room

I ordered the superfood salad and paid extra to add hot smoked salmon. The salad was a massive portion and could easily be shared between two. The lemon dressing was exceptional and the balance between sweet and salty was perfect. 5*

The interior design strikes an elegant balance between contemporary and cozy, with warm lighting and comfortable seating. The natural light flooding through the large windows creates an airy, inviting atmosphere during daytime hours. A wonderful addition to the local dining scene, offering excellent food and a memorable setting. Dear Manager, I am writing regarding my dining experience at The Waterway on 24.11.24. While the food and setting were excellent, I feel compelled to raise a significant issue that severely impacted our evening. Throughout our two-hour dinner, our experience was continuously disrupted by an inconsolable crying baby at a nearby table. While I understand that families are welcome in your establishment, the constant crying created an atmosphere that was not conducive to the fine dining experience your restaurant aims to provide. What was particularly disappointing was that neither the parents made any attempt to soothe their child or temporarily remove them from the dining room, nor did any staff member address the situation. The noise level was such that normal conversation at our table became difficult, and it significantly detracted from what should have been an enjoyable evening. I believe that as a restaurant positioning itself as a sophisticated dining destination, it would be appropriate to have policies in place to manage such situations. This could include respectfully asking parents to take distressed children outside until they are calmed, or offering to reseat affected customers when possible. I would appreciate your response regarding how such situations are typically handled at The Waterway, and what measures might be implemented to prevent similar disruptions to other diners in the future. Looking forward to your response. Sincerely, Dimitrios Achiladellis Chief Journalist GREEK MEDIA UK

The Waterway offered fantastic food, really good service, and even better management. I really recommend their steaks as it really was one of the best I had. The location was very welcoming, clean and elegant. On top of all of the above, what impressed me the most it was how management was able to handle an uncomfortable situation: During our lunch a mishap happened, and one of our personal items was damaged. Nonetheless, with extreme professionalism, the general manager Antonio, put effort in trying to remedy the situation, and proposed a satisfactory solution. I really recommend this place for its food, location and most importantly to the attention they give to its clients. An attention that I have never found anywhere else.