Greenwoods Hotel Spa & Retreat, Exclusive Hire

We visited while attending a wedding and, though I encountered a lot of inconvenience trying to make a booking (no one picks up the phone and the booking experience on the website is broken), we enjoyed our stay. Staff in the bar area were friendly and attentive (more professionalism required in the spa area), the reception room and grounds were lovely and our room was comfortable, if a little cramped. The "spa" is a bit of a leisure centre vibe but reasonable enough to spend a couple of hours swimming.

My best friend treated me to a beautiful spa day and lunch for a birthday treat. Lovely hotel with beautifully clean premises and attentive staff. A warm welcome, and we were able to have a coffee and croissant in the bar served to our table. The spa reception is beautifully decorated, nice friendly staff too. The only thing is the changing rooms do not reflect the same luxurious look and are more basic but practical. Included is a nice large disabled private walking shower with a seat. The pool is large and has gradual walk-in steps. The downside is that these steps are at the other end of the pool. The other ladder steps and pillar in the room, along with lots of loungers, makes it incredibly awkward to walk along the pool to access the gradual stairs into the pool. Plenty of cold water is available. I had a great sauna, which was not over hot. The treatment rooms are restful, dimmed, and calming. Treatments are divine. It was one of the best facials. The relaxation rooms are a plus with heated beds. The pool heater was not working, so it was like cold water swimming . But refreshing and manageable once your shoulders were under! Lunch was really good. Served with style by friendly, happy staff. Each course was lovely. Coffee in the garden, too.

Booked as a birthday trip by my lovely partner. Firstly we’ll start with the spa. It is very rundown. In need of a makeover drastically! The jacuzzi was lovely, great temperature. The swimming pool was nice enough but take note they run water aerobics classes and also this spa is used for gym members as well. Who spent most of the time tutting about others using their pool. The sauna room had a note on the door saying out of order for 2 days and an engineer was on their way… they must have got lost as no one appeared for 2 days. Pool area was dirty and unmanned. Dirty cups left laying around, wet towels on the beds for hours meaning new guests couldn’t get a Lounger together. No fresh drinking water. At the start of the day 2 little fountains were filled up and not replenished. Appeared to be no one cleaning or manning the spa area. It was a let down to be honest. Treatments were nice. I however tried to book in advance and phoned 13 times to try and make a booking and no one ever got back to me or returned emails. My Partners therapist was abrupt and no friendly manner what so ever. When the treatment was finished she simply walked out the door. The changing rooms were filthy as well. I heard several people commenting on how dirty they were. Rubbish and wet towels left scattered around. The room itself was nice. The beds were 2 singles pushed together wish was slightly annoying. The shower kept running scalding hot and freezing cold. Burning you in the process. This continued throughout the stay.the hair dyer blew up. When I tried to phone reception. Surprise no answer. The restaurant and bar were lovely. Food was great. Couldn’t fault that or the service at all. There is an additional charge to most things on the menu though. Which would have been helpful to know prior to the booking. The bar staff were friendly and the Birthday cupcake was a lovely touch. Reception helpful and friendly, you have to check out and leave the hotel at 11am they should take note of spas such as life house where you check out but able to use the faculties until 5pm. It was a nice birthday trip but the hotel is out dated, dirty and in need of a makeover and some friendly therapists asap!!