Greenwoods Hotel Spa & Retreat, Exclusive Hire

We stayed here overnight end of October. The staff were very welcoming and friendly. The room was spacious, clean with a large comfy bed. The spa was lovely, it was busy, but we didn’t have to wait long to use any of the facilities, sauna, steam room or jacuzzi. The restaurant meal was amazing, photos below. I paid the supplement for the sirloin steak, was well worth it. The grounds were amazing and well kept. I thought the drink prices at the bar were pretty good for the location. Loved the breakfast too. Overall we highly recommend an overnight package and hope to return! We had two 15 minute massages that were very pleasant. Top tip, remember to take some sliders, slippers or sandals to wear from room to space.

Beautiful place, staff were amazing, food was great, spa was a little busy but wasn't too much of a problem. A massive issue was that I did not sleep at all. I made a compliant and nothing ever come of it. A bunch of rowdy, drugged up, chauvinistic boys (i say boys as they acted like it) with one making me feel incredibly uncomfortable in the spa. They were in the room next to me and oh my god they did not shut up all night. My door was kicked, arguing all night, shouting at the top of their lungs just to name a few. I called down to reception twice in the early hours and they only visited the room once to tell them to keep the noise down. Obviously nothing ever come of it which led me to going downstairs at 5am only to be told to speak to the manager who was not on site at that time. I did not sleep at all. I left the hotel as soon as I could and as lovely as it was, I will not be coming back as the staff/security did not know how to handle the situation correctly. Considering I was a single woman with about 5-6 men in one room I expected a bit more care. Many thanks

We booked a 2 night stay. The twin room I had continually asked for in several emails was never confirmed so consequently we were given a tiny room with a small double bed. We asked to move to a twin and they said they had one available but upon entering it was just a larger double bed?!? I booked 2 nights dinner in the restaurant but they only had one night booked which I had, again confirmed several times in an email AND a telephone call a week before, so we went to a pub on the second night which probably worked out better in hindsight as they only had one vegetarian option on the menu in the restaurant which was a pretty average mushroom risotto. The spa area looked tired and there seemed to be a lot of empty treatment rooms and yet they said they were fully booked. Couldn't believe there were no slippers so I had to wear my trainers. Most hotels have slippers, never known a spa not to. We asked for an itemised bill on checking out and they couldn't produce a printed version or email it, I'm sure legally they have to, very archaic computers where I then had to take photos off their screen. Overall the service wasn't great. It's a shame as the building and grounds are beautiful and with some thought and staff who are a little more on the ball it could be a great hotel and spa but I won't be returning or recommending. For £310 night we could have stayed somewhere much much nicer.