Nuffield Health Fitness & Wellbeing

Been at the gym here for close to 10 years over which I have seen a real decline in standards from a premium facility to basically that of a poorly run leisure centre . This decline has not adjusted in price with its fall in standards . How the facility can substantiate a premium monthly rate amazes me . They withdrawn towels , removed the jacuzzi . And the male sauna has been closed for many months and not fixed because of budget reasons . In addition the gym is outdated and becoming a health and safety hazard by running circuit classes on a relatively small gym floor. After visiting my local Pure gym at a third of the price I feel there is little comparison and in truth I think it’s time to cancel my Nuffield membership . I so hope the management take notice . Just wish they could restore the standards from previous years but sadly it’s all about cutting costs .

Have been a member of this gym for 7+ years and finally had to cancel my membership. Have seen a gradual decline in this gym over the years and disappointing that senior management do not listen to feedback or have made any significant improvements. Reasons below: 1. Cleanliness in the changing rooms (particularly the mens showers and toilets) are horrific. Lockers are not cleaned and regularly find hairs and dirt marks in here. The showers have mould and sewer flies. The steam room has clogged drains with hair and black marks everywhere. 2. The facilities have declined significantly (no towels/jacuzzi removed) and the mens sauna has been out of service for most of 2024. 3. Gym equipment and space is lacking (only 1 stepper in the gym / 1 row machine). Circuit classes are given priority in an already cramped gym area. 4. Gym staff are rude and not helpful. Young and inexperienced staff who do not greet members, often chatting amongst themselves in the reception area. When issues are raised, they claim they cannot do much and senior management do not listen. 5. Increasing membership prices for an already expensive gym (£100 a month avg.) while the services are in decline, is unacceptable. Overall this gym is not doing justice for the local community and should be shut down or sold to a competitor who will bring new investment. Really sad to see as this gym could have great potential with the right owners.