Gray Manor Hotel, Elisabeth Room

Came and stayed for a wedding. Pro's: -Wedding ran like clockwork. -Beautifully prepared rooms and grounds. -Dog friendly. There were two gorgeous dogs on the staff team when we stayed. They kept us all safe and reminded us that life is good. -Human staff were also wonderful. -The food is excellent. -Mattress was very comfortable. -General cleanliness was good. -Lovely gardens. Cons: - Needs a lick of paint and some fixtures and fittings need updating or repairing (ceiling panels, trims, old artex ceilings etc). - Showerhead holder was broken; when we turned the shower on, the thing flew around the room spraying everything like in a cartoon 😂 (although; bonus points for good water pressure 🚿 ) and the shower screen wasn't effective. - Thin walls, poor acoustic 👂 dampening. - No power outlets by the bed.

I recently broke down on a journey from London to Somerset, the AA took me to the safety of the car park of this hotel just off the A303 at approx 3pm. I had two young grandchildren with me. The AA man dismantled parts of my engine, organised for a fuel injector to be fitted ‘within the hour’ never to be seen again. Just occasional messages advising that they were delayed. I advised hotel reception that I was there and the gentleman was very kind, offering for the children to use the play area or for us to use the bar area. I was still there at 7pm. Still no sign of the AA, hotel staff were made aware that I was still there by my daughter from her home in London, as I’d had to ask her to keep calling the AA due to my phone battery dying . The gentleman checked on us, going above and beyond to ensure that we had food and water etc, even checking on us before he retired for the night . We were finally ‘recovered’ at 10pm, by which time it was dark and I had two very tired grandchildren with me. Nothing was too much trouble for the member of staff concerned for which I will be eternally grateful. I cannot praise him enough. What a fabulous hotel this must be to stay at.

First time here and definitely going back again, good night sleep 💤 nice rooms.. food lovely, staff absolutely fantastic , really friendly and very helpful. 10/10 ⭐️