DoubleTree By Hilton St Anne's Manor, Ascot Suite

Exceptional Customer Service at the Hilton BY KERRY. A Memorable Stay! I recently had the pleasure of staying at the Hilton, and I must commend their outstanding customer service, particularly Kerry, who made my stay truly exceptional. From the moment I checked in, Kerry went above and beyond to ensure every detail of my experience was perfect. Her warm welcome and genuine smile instantly made me feel at home. She was incredibly attentive, always available to answer questions, provide recommendations, and accommodate any requests with a positive attitude. Whether it was arranging special room requests or offering helpful tips about the local area, Kerry’s dedication to customer satisfaction was unparalleled. What stood out most was her personal touch. She remembered my preferences, followed up to make sure everything was in order, and even surprised me with a thoughtful gesture that made my stay extra special. It’s clear that Kerry genuinely cares about the guest experience, and she truly exemplifies what hospitality is all about. Thanks to her exceptional service, my stay at the Hilton was more than just a hotel visit – it was a memorable experience. I highly recommend this hotel for anyone seeking not just comfort and luxury, but truly outstanding customer care. Kerry, you’re a star!

Absolutely loved everything about our stay here. Drinks at the bar with the fireplace on, room service for dinner one evening, a walk on the grounds (wonderful kitchen garden you will be amazed at). Cannot wait to return. Bring your bathing suit because the pool and spa are awesome 🤩

Gorgeous room, lovely lighting, super clean and fresh appearance. Calm atmosphere, pleasant and friendly staff. Not much in walking distance nearby. Had a 12noon check out but got woken by room service at 9am (She was apologetic). Fairly pricey restaurant, only one vegan main option on the menu - well presented but nothing to write home about. Overall would recommend.