Belstead Brook Muthu Hotel, Exclusive Hire

My husband and I bought a voucher from Groupon for a spa day for two with afternoon tea. The spa facilities are good and clean. The staff is very friendly and helpful. The afternoon tea could have been better but I guess for the price it is good value.

We arrived to check in and were informed we had booked room only. I stated when we booked online, that we got free breakfast. The women called the manager and I had to show proof on my phone, they still didn't seemed convinced but said don't worry we will sort it and you won't have to pay. When we got to the room the key card didn't work, so my partner had to go back to reception and get it fixed. The room was lovely and spacious a Comfy bed and a good sized bathroom. There was no hairdryer in the room, not much milk sachets for a cup of tea and lack of plug sockets by bed. Also the phone was not working, so when the room next door were arguing late at night my partner had to go to reception to ask if something could be done. It transpired they were aware of the phone not working, but didn't tell us on check in. We went for breakfast the next morning had to wander round to find a staff member, before siting down. Breakfast was good and had a good selection. We then had a Groupon spa day and afternoon tea booked for that day. Pool area was good with a pool, sauna room and spa bath We headed to the restaurant area and were shown to our seats. Within 2 mins the waiter came over and said i need to move you to the bar area. We then had to find our own table. When the afternoon tea came out it was served on a big plate, not on a stand. There were other people having afternoon tea and theirs was on a stand. I am not sure if this was because we had ordered a gluten free and a normal one, but I have been to other places for afternoon tea and been served on a stand. Also felt the service was lacking a bit. Don't think we will be returning here again in a hurry

I had a pleasant and peaceful stay at this location. The rooms were spacious and well-maintained, and the room service was excellent. One of the highlights was the massage, which was definitely worth it. Special mention to Ashly, the masseuse, who provided exceptional service and made the experience even better with her friendly and professional attitude. However, the food wasn't quite to my taste. While it was of good quality, it might not be to everyone's liking. The biggest downside of my stay was the reception service—unfortunately, the staff there were unwelcoming and displayed an unprofessional attitude, which left a negative impression. On the positive side, the pool and leisure center were great, adding to the overall relaxing experience. Despite some issues, it was a good stay overall.