Mercure St Pauls Hotel & Spa, City Suite C

First visit to Sheffield. Stayed with my partner there for 3 nights to attend a course Booking process was super easy, I did that over phone and this was a straightforward experience. Location was very good for me, literally 5 min walk from the university. Plenty of restaurants around, all were good and within a very short walk. However, bear in mind that you need to book a table if your coming on a weekend. Parking is separate, but you get discount if you book through the hotel. Q park building is 3 min walk from hotel. Customer service was superb, the hair dryer broke and when my partner spoke to reception, it was changed in a very short time. The room was clean, however small for a king size. Barely a space to move around which was a bit of inconvenience. Also the view of the window is narrowed with the cladding on the roof. The bed is very comfortable and it was quite too, so I had no roubles falling a sleep after a long day. I had breakfast added to my booking and honestly was not too impressed with it. Not the quality I would have hoped for but was ok for me as I got to eat before heading to the course. But if I’ll go back there for a holiday, I won’t add breakfast. My experience was overall good and I recommend this hotel to be one of the options of anyone is considering coming to Sheffield.

Stayed at this hotel through a spa package. Room and hotel was very clean and pleasant. The spa on the other hand was dirty, dark and not pleasant. The pool was cold, we were using the facility’s on a Saturday, there were children in the pool having lessons shouting and splashing. We could have gone to our local swimming baths if that’s what we knew we were going to experience. The experience rooms weren’t all that great, the ‘ice room’ was a room with a pile of ice in it, wasn’t very cold or very clean. The treatment its self was lovely, the girls upstairs at the treatment rooms were really nice, and did a great job. We then went to leave and my friend handed back the robes and the locker key, which then the receptionist should have given back my friends ID which they took to ensure we would return the locker key. But she didn’t, all be it my friend to forgot to ask, but you would have thought when she gave the key back the receptionist would have said. The hotel then charged my friend £4.50 to post it back to us. The breakfast was really nice, plenty of selection. I’d book the hotel it’s self again if I needed to stay in Sheffield but definitely not the spa.