Leonardo Hotel Newcastle Quayside, Novocastrian Room

This is a good hotel to stay in if you're planning a visit to Newcastle. It's only a short walk over the river to some decent bars and not much further into the centre. The staff were all very helpful and friendly, they'll give you great advice on drinking establishments too. Rooms were spot on and the buffet breakfast is great, loads of nice bacon and sausages for the taking. I recommend it.

First room was dirty and very run down, so we went to reception and they gave us a new room. New room was better but still I was surprised this is a four star hotel. I can't imagine how that rating was granted. Our room had paint on curtains, on the carpet, everywhere. They obviously got some cowboys in for the painting job. The room didn't have much. No tissues, no sockets anywhere near the bed (tip, pack a battery pack for charging your phone on the bedside table). No USB ports anywhere. No 'big light' control switch by the bed. It was very basic. The staff were nice. Tip: for breakfast, buy a Too Good To Go box for a fiver, it's a full fry with pastries which is excellent - that I'll give five stars! You can collect your box at 11pm.

I stayed in the week that snow was forecast, the bedroom was freezing, I was given a fan heater but it couldn't heat the room and bathroom. The air conditioning didnt provide any heat TV signal was awful across the whole hotel, you couldn't watch any channel in your room and the Tv's in the restaurant and lobby also couldn't keep a steady stream. The positives, the staff were lovely, even though they couldn't fix it, they were apologetic and very polite and the bed was very comfortable and the shower was of a very good standard, however given the pricing of the hotel, I wouldn't be booking again.