Dalston Loft, Main Loft Area

A disappointing experience. Accessibility was made to feel like an after thought. We couldn’t see anything the whole show. Security rudely spoke to us and moved us with no explanation to an even worse position. One security had concern that accessibility couldn’t see but he was outnumbered and security loudly argued throughout the openers. Really disappointing that this venue cannot appropriately accommodate accessibility we spent the whole concert feeling like we shouldn’t be there. The main woman dealing with accessibility really needs to work on her people skills. I was incredibly uncomfortable the entire night and wanted to leave but couldn’t as she’d backed me right into a corner with no easy way out. I’ve visited many similar venues across the uk and America never have I been made to feel as horrible as I did at this venue. Disabled individuals were made to feel like burdens. They had put absolutely no thought whatsoever into their accessible area. I wish I’d never gone. Sound was also terrible I could barely hear the artist I’d paid to see. That may well be due to the fact their “accessible” area was a corner behind speakers

The worst concert venue we have ever experienced. The parts of the venue we visited were dingy, dark and dirty. The darkness helped to hide the awful state of paintwork in the theatre - masses of peeling paintwork to the walls and ceiling. The theatre was cold - we kept our coats, gloves and scarves on. There were only a small number of cushioned seats (we fortunately were able to grab a bench as we were amongst the first into the hall) in addition to a few rows of chairs near the stage. Most of the audience therefore had to sit/perch on wide wooden steps/platforms. Unbelievably, they could enhance their seating experience by HIRING cushions. Surely the most uncomfortable experience for the 2 hours or so of a concert. With the exception of a helpful doorman after the concert (Neil Cowley Trio) the staff seemed bored, disinterested and unwelcoming. In conclusion: the place needs to be cleaned, redecorated, properly heated and some staff training and supervision needs to be done.