The Chelsea Harbour Hotel, Exclusive Hire

We came for a spa day. Towels, slippers and robe hire were included in the day. The pool is large, big enough to swim properly and 1.5m deep all over with two water 'fountains' and two bubbly pads. There were some loungers by the pool and we arrived early so we got beds but other people were sitting on the floor because there wasn't enough. The steam room was closed for maintenance which we were told before we came and we were offered to re-book but we were only free that day. The changing rooms are quite small and a number of the lockers did not work. There are drinks and snacks provided out by reception. We were hoping to get lunch in a restaurant but there didn't seem to be one at the spa and the spa appeared to be separate from the hotel so we couldn't do this in the end. All in all, I felt the spa was a bit run down and there would not be much to do except for a treatment so could not spend too much time there. Would not be looking to come back soon, but it wasn't a bad day out.

Where do I start with the chelsea Harbour? Arrived at the hotel checked in smoothly, wasn't warned about the high charges on the car park £100 for one night. This hotel was booked for my birthday and for weeks on end my partner and friends tried to get in touch with them to book services for spa, with no response at all. We arrive at the hotel, settle into the room and go meet friends down in the bar, staff were made aware we booked for my birthday before we even arrived. Had a few drinks, went back to our rooms to freshen up. Came back down to sit in the hotels area for food, we ordered all food at once, food started to come out, except my food. Everyone else had their food, one friend refused to eat straight away as she was upset that my food had not even been prepared at all and forgotten about. The staff were made aware straight away and brought out my food 40 minutes after everyone else had eaten. Absolute shambles. The next day we thought we would go down to the "spa" if you could call it that! It was a pool, a very cold pool that you definitely could not swim in. Sauna/steam room was not even couple orientated and they were separated one in the male changing rooms the other in the female, the facilities for a "spa" was not even worth calling a spa. The whole weekend was ruined due to this "5 star" hotel (more like 3) not meeting the standards that it advertises. On check out we raised every issue we had, staff were not interested and charged us all double the cost of our stay etc. We definitely won't be returning ever again.