The Chelsea Harbour Hotel

Very disappointing. The hotel is outdated. Most of the staff are friendly and helpful but was very disappointed we were not offered a room with a view -The price for each night cost up to €400 including parking. As a strong coffee drinker I was shocked at the quality of coffee offered- there was no barista coffee but only a 'press a button machine'. Buffet breakfast was cold and juice served was from concentrate (out of a carton taste) offered rather than freshly squeezed juice which you would expect from a 5 star hotel. The cost price for this poor quality buffet hot and cold food was up to €40. The fruit was the best part of it. I had to walk to a nearby cafe after breakfast to get proper coffee. Also the cost price for food and drinks at the hotel is very high and it's not worth it for the quality you get. I expect fresh food from a 5 star hotel. Room service food was edible but not that enjoyable The bathrooms are beautifully clean and beds are super comfy with nice bed sheets. This was the best part of the stay for us The spa treatment experience was just awful. First I was appalled by the changing rooms - how dirty, old and open they were for a 5 star hotel. I was so put off that I couldn't bare to use the sauna and steam room let alone the pool. The massage treatment room and experience was very disappointing. The towels on the treatment bed were damp and a grubby feel. The cream used for my massage felt cheap and tacky rather than a good quality cream/oil. The therapist seemed tired and the massage just felt like she was rubbing in cream to my skin - just lazy work from the therapist. It put me off so much that my partner decided the stay wasn't worth it so we decided to check out early. As a frequent traveller to London this was the most disappointing hotel experience especially for a 5 star hotel in such a famous area. We felt the other rooms were offered to immigrants. This hotel has so much potential to be great again but a lot of work needs to be done