Curzon Richmond, Screen 1

Sorry, but this is NOT it at all. I paid £37 for two seats to watch Wicked here and the experience is so overpriced. Screen is small and I think it’s only HD? No 4K, no HDR or Dolby Vision, fair enough if at least the sound system would be at least cope - during a musical, not asking for too much. Muffled, horrible base, very low sound (I had to ask them to raise the volume as I couldn’t believe I could hear people eating their pop corns two rows down..) they did, in fact, raise the volume but this had no impact. I’m not expecting Dolby Atmos but I’m also not expecting the speaker to sound like an old car sound system that can’t cope. Horrible. I know how movies should sound, this was a joke. I hope other people that visit, realise, how much better movie should sound and look. We have a decent sound system and 4K TV at home (a mini cinema setup) and comfy sofa, why would I need to spend £37 again to get a much worse experience? Wicked is an amazing movie, but unfortunately I didn’t fully enjoy it knowing this movie would sound and look so much better at home. I felt like we stepped back in time to 2004 (tbh I think even then, cinema had upgraded to at a surround sound…) Can’t believe people said they watched Dune 2 here. Gosh, I hope you realise how good that movie can look and sound. Atrocious. Please upgrade this cinema sound and video system as currently this is a disgrace to the art of cinema. For that price please watch it any movie on your iPhone with headphones you’ll have a better time (something I would never recommend, but it would be better than this cinema). Sorry but no.

We booked to see Wicked at Curzon Richmond, and noticed during the previews that the sound was off. Given this film was the movie musical experience of the year, I was really looking forward to it. Five minutes into the film, I realised the sound was entirely in MONO (!!!) and sounded like we were listening to the music through a tin can. No low end, no clarity, just muddled mid-range. My partner and I left and went to the front, to let the staff know there might be something wrong with the sound system. The staff were aware that there was a sound issue, and they informed us that it had been broken for weeks and only one speaker was working. We demanded a refund (which we were given), and I let them know I was appalled that a theatre would continue to sell tickets to the public knowing there was an ongoing issue like this. Obviously not the staff's fault, however any management should be absolutely ASHAMED, and should fix this problem immediately. Never coming to a Curzon again.