Doubletree By Hilton London, Docklands Riverside, London Room

I stayed here for 3 nights with work, and it is one of the best hotels, for the money, I have stayed in London! Was greeted by Aaron on the front desk who was happy to help, provided great customer service, answered a few questions I has, and did it all with a smile on his face. I then went to the restaurant, the male server (unfortunately didn't get his name) was great and gave me some lovely recommendations. Jacqueline in the restaurant was also super friendly, with quick and efficient service, and again was always happy to help! The chicken burger was absolutely beautiful! Super tender and juicy, but the burger bun didn't go soggy or fall apart either. the Mac and cheese side was gorgeous, if not a massive portion! Aaron was on the desk again when I was checking-out, and again was super helpful The hotel is situated opposite Canary Wharf, so in the evening you have a great view of the lights! There is also a free ferry across the river. I would 100% recommend staying here, and thank you for your service!

We had an upgrade to a queen room with a balcony. It was an especially cold night, but it was freezing in that room. The room felt like a caravan. The Booking.com listing said the room had a coffee machine, but there was only a kettle. The space was that small that the toilet door only missed the toilet seat by 1mm when opening and closing it, I'm not even exaggerating here! The hotel layout is confusing, we were given a map when we checked in but our room wasn't drawn onto it and no direction was given by the staff, also the map wasn't done well, we had to go back to reception to ask for directions and which lift to use. We only had drinks in the bar, but they were very friendly and helpful here. The view from the room was amazing. I did love the little ferry, it's free for hotel customers. You just need to show your roomcard, however the last ferry is at 11.15 pm and if your visiting London to go to gigs like we were that isn't late enough, f the last one was at 12.15 it would have been a lot better. If you have to get the tube and then walk or bus to the hotel it's a bit out of the way, and f walking Google maps takes you through parkland and woodland, not the hotels fault obviously but just a warning to other customers, it took us through this parkland and then woodland at 11.30 pm in torrential rain, honestly I thought I was going to die, we survived!